Contact Us

Please note that the webstore customer services team are only able to help you with webstore orders you have placed or website issues.

They will be unable to answer questions or have contact details for queries about:

Ticket Orders - Ticket purchases on the store are powered by our ticketing partner Crowdsurge. You will need to contact the Crowdsurge help team via their Support Page
Artist / Management Queries - anything to do with the artist directly (music / touring / bookings / release dates / charity requests)
Any product not sold on the webstore
Availability or release dates for product on any other webstore or retail destination
Detailed technical support

Spam Check

Note: To post a contact form you will first need to pass the spam check Captcha below:

Delivery Information

We aim to dispatch all items from the warehouse within 1 business day (Mon-Fri).

Once dispatched, below is an approximate guide to shipping times:

STANDARD DELIVERY
[inc Recorded Standard Delivery]
Europe: 3-7 business days
USA / Canada: 7-21 business days
Rest of World: 7-30 business days
(Business day = Monday – Friday)

EXPRESS DELIVERY
Signed Courier Service
UK: Within 2-3 business days
Europe: Within 1-3 business days
Rest Of World: 7-10 business days
(Business day = Monday – Friday)

More about Delivery >>>

Ticket Delivery

Your Tickets are delivered separately from any other items you may order, directly from our ticketing partner Crowdsurge, usually 2-4 weeks before the event.

More about Tickets >>>

Download Delivery

Your download links are on the order confirmation page and emailed to you immediately, or in the case of Preorders, emailed to you on the release day of the product.

More about Downloads >>>

Katherine Jenkins Help & FAQs centre

Welcome to Customer Support. Please select a category below to read through the frequently asked questions in case your question already has an answer! Please note that you can contact the Customer Services team once you have specified your problem through the frequently asked questions.

Special Notices

DIAMOND CLUB HELP - You can read the Diamond Club FAQs by clicking HERE

Select the category you wish to find out more about:

Back To Questions

I can't buy tickets for the show I want in the store

If you see an 'Alternative Seller' or 'Contact Venue' message on the ticket table in the store, or a ticket type (e.g. Unreserved Standing) isn’t available for a particular show, this unfortunately means our allocation of tickets for that show have sold out.

Sometimes we get more tickets for a show from the promotor and may put more tickets up for sale as they become available, so do check back. Alternatively, there may still be tickets available for the show from other ticketing agencies. You can get an overview of tickets still available by searching for the artist and show at www.songkick.com